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Shipping & Returns 

Shipping Policy

Processing time - All items at ShopArtisa have a processing time of 3-5 business days. Custom items are processed within 1-2 weeks.

*Note: the processing time does NOT include shipping time.

Shipping info - All orders are shipped via Canada Post- Standard Shipping.

Orders in the GTA - shipping time is 3-5 business days

Orders outside of the GTA - 5-7 business days

International orders - 7-12 business days

*NOTE: These are all estimated time frames. We are not responsible for any shipping delays. Please keep in mind, that Canada Post may be experiencing delays due to Covid.

ShopArtisa is not responsible for any lost packages that are marked as "delivered". For any lost packages, please contact Canada Post directly. Any further inquiries can be emailed to

Shopartisa is not responsible for any custom fees for orders outside of the county. 

Return & Exchange Policy

Shopartisa does NOT offer any returns or exchanges. All items are made-to-order and are FINAL SALE. Any damaged or missing items should be reported within 5 days of receiving the package with photo evidence. Refunds can only be returned to the original form of payment. If there are any issues with your order, please email us at

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